Frequently Asked Questions
Welcome to the FAQ section of BeyondInvest’s website. Here you will be able to browse
frequently asked questions from a variety of topics. Please click on each link below
to show the answer. If you would like information on a particular topic, that you feel should be here, then please let us know.
Website
I cannot login to your website?
You will need to subscribe to one of BeyondInvest's services to become a member. Once you are a member you can login to our site using the Username and Password details that BeyondInvest provided when you first subscribed.
If you have forgotten your username and/or password then you can either:
- If you have the latest Internet Downloader (version 3.3 and above), Click Help->About to view your Username and Password
- Send us confirmation of your subscription, using this page. We will email you your login details if your subscription details match our records.
- Contact us during business hours, and we can give your details over the phone.
End of Day Data
What is End of Day (EOD) data?
End of Day means that the data is made available after the close of trading for that business day.
BeyondInvest has two End of Day data feeds
- Before Midnight: means that you collect the data after 7:30pm AEST on the same day.
- After Midnight: means that you collect the data after 12:00am AEST.
Click here to find out more about our pricing for Before and After Midnight.
What format and what Charting packages can you provide?
For charting, BeyondInvest End of Day data is provided in the following format:
| Security Code | Date | Open | High | Low | Close | Volume | Open Interest (optional) |
The Charting package determines which formats are used for the field delimiter, date, prices
and volume. We support the most popular Charting Packages including:
- Insight Trader
- Metastock
- Quicken
- Stex
- Stock Easy
- Stock Master
- SuperCharts
- CSV
- Wen Professional Plus
If you require a specific format that is not listed here, or have a particular request, we would be happy to
try and accomodate you. Please contact us for further information.
Are there any hidden fees that I need to know about?
There are no hidden fees charged by BeyondInvest. There is a once off administration fee of
$27.50 that is payable on new subscriptions.
How do I collect my data?
BeyondInvest provides you with a software utility called the Internet Downloader.
The Internet Downloader is provided free as part of your initial subscription. Once configured
(instruction provided), the Internet Downloader automatically downloads your nominated data service
onto your computer. If your Charting Package allows automated updating of its historical data, this
becomes part of the automated download and update process, otherwise, you manually select the update
process within your Charting Package.
Once I place an order if I am not happy can I have a refund?
BeyondInvest will only provide a refund for the unused portion of the End of Day data and support
subscription excluding partial periods.
Do I have the option to add/change my subscription at any time?
You can make changes to your subscription at any time, simply contact us, and we will amend your subscription as requested. You may receive an adjustment for the unused portion of your
current subscription. We can also pro-rata any additional payment, so as to coincide with your current renewal date.
I currently have a data provider and wish to come across to your company, how can I fill the gap in my history?
BeyondInvest can commence your subscription from the date of when you finished your previous
subscription. If the gap in your history is more than 3 months, we can provide you with a
Historical Data CD. The cost for the Historical Data will depend on the size of the gap.
Can I pay my account on a quarterly basis?
BeyondInvest allows you to renew your subscription on a quarterly basis if this is
convenient for you, but a small Administration fee will apply. Call BeyondInvest
on 03 9544 6200 to arrange this service.
Sydney Futures/Overseas Data Subscription
What is included in SFE/Overseas Data Subscription?
BeyondInvest has two SFE/Overseas Data feeds:
- A limited Data Feed that contains Key SFE, Currencies, Commodities, Overseas Indices. This package comprises the following:
| Code | Description |
| 92AUD | Australian Dollar |
| 92BPS | British Pound Sterling |
| 92CD | Canadian Dollar |
| 92EUR | Euro |
| 92JP | Japanese Yen |
| 96GC | Gold Comex |
| 96SI | Silver Comex |
| 98CRB | CRB Index |
| 98DJI | Dow Jones Industrial |
| 98DJT | Dow Jones Transport |
| 98DJU | Dow Jones Utility |
| 98FT1 | FTSE 100 |
| 98NAS | Nasdaq Composite |
| 98NI2 | Nikkei 225 |
| 98SP5 | Standard & Poor 500 Composite |
| 98TYX | 30 Year Treasury Bond |
| 84SPI2 | Share Price Index 200 |
| 84SPN2 | Share Price Index 200 - Night Contract |
| 84DB90 | 90 Day Bank Bills |
| 84YB3 | 3 Year Bond |
| 84YB10 | 10 Year Bond |
- The full Data Feed contains the items listed above, as well as the following:
| Code | Description |
| 92AUDCAD | AUSTRALIAN $ / CANADIAN$ |
| 92AUDCHF | AUSTRALIAN $ / SWISS FRANC |
| 92AUDEUR | AUSTRALIAN $ / EURO |
| 92AUDGBP | AUSTRALIAN $ / BRITISH POUND |
| 92AUDJPY | AUSTRALIAN $ / JAPANESE YEN |
| 92AUDNZD | AUSTRALIAN $ / NZ$ |
| 92CHF | SWISS FRANC / US DOLLAR |
| 92CHFEUR | SWISS FRANC / EURO |
| 92CHFJPY | SWISS FRANC / JAPANESE YEN |
| 92EURAUD | EURO / AUSTRALIAN $ |
| 92EURCHF | EURO / SWISS FRANC |
| 92EURGBP | EURO / BRITISH POUND |
| 92EURJPY | EURO / JAPANESE YEN |
| 92GBPAUD | BRITISH POUND / AUSTRALIAN $ |
| 92GBPCHF | BRITISH POUND / SWISS FRANC |
| 92GBPEUR | BRITISH POUND / EURO |
| 92GBPJPY | BRITISH POUND / JAPANESE YEN |
| 92HKD | HONG KONG $ / US DOLLAR |
| 92JPYCHF | JAPANESE YEN / SWISS FRANC |
| 92JPYEUR | JAPANESE YEN / EURO |
| 92KRW | SOUTH KOREAN WON / US DOLLAR |
| 92MYR | MALAYSIAN RINGITT / US DOLLAR |
| 92NOK | NORWEGIAN KRONE / US DOLLAR |
| 92NZD | NZ $ / US DOLLAR |
| 92SEK | SWEDISH KRONA / US DOLLAR |
| 92SGD | SINGAPORE DOLLAR / US DOLLAR |
| 92THB | THAI BHART (BAHT) / US DOLLAR |
| 92ZAR | SOUTH AFRICAN RAND / US DOLLAR |
| 92ZARJPY | SOUTH AFRICAN RAND / JAPANESE YEN |
| 94AD | Australian Dollar Futures Current |
| 94BDL | Bund Futures Current |
| 94BO | Soybean Oil Futures Current |
| 94BP | British Pound Futures Current |
| 94C | Corn Futures Current |
| 94CC | Cocoa Futures Current |
| 94CD | Canadian Dollar Futures |
| 94CL | Crude Oil Futures Current |
| 94CT | Cotton Futures Current |
| 94DJ | Dow Jones Futures |
| 94DX | US Dollar Index Current |
| 94ES | E Mini S&P Futures |
| 94FC | Feeder Cattle Futures Current |
| 94FCH | CAC Futures Current |
| 94FDX | DAX Futures |
| 94FFI | FTSE 100 Futures |
| 94FLG | Long Guilt Futures Current |
| 94FSS | UK Short Stirling Futures |
| 94FV | US 5 Year Futures Current |
| 94HG | Copper Futures Current |
| 94HO | Heating Oil Futures Current |
| 94HSI | Hang Seng Futures |
| 94HU | Unleaded Gas Futures Current |
| 94JY | Japanese Yen Futures Current |
| 94KC | Coffee Futures Current |
| 94LB | Lumber Futures Current |
| 94LC | Live Cattle Futures Current |
| 94LH | Lean Hogs Futures Current |
| 94MV | Mini Val Line Current Contract |
| 94ND | NASDAQ Futures |
| 94NG | Natural Gas Futures Current |
| 94O | Oats Futures Current |
| 94OJ | Orange Juice Futures Current |
| 94PA | Palladium Futures Current |
| 94PB | Pork Bellies Futures Current |
| 94PL | Platinum Futures Current |
| 94RR | Rough Rice Current |
| 94S | Soybeans Futures Current |
| 94SB | Sugar #11 Futures Current |
| 94SF | Swiss Franc Futures Current |
| 94SI | Silver Futures Current |
| 94SJB | Japanese 10Yr Bond (SIMEX) |
| 94SM | Soymeal Futures Current |
| 94SP | S&P 500 Futures |
| 94SSI | NIKKEI Futures (LIFFE) |
| 94TU | US 2 Year Futures Current |
| 94TY | US T Note Futures Current |
| 94URO | Euro FX Futures Current |
| 94US | US T Bond Futures Current |
| 94W | Wheat Futures Current |
| 96BRT | OIL - Brent Crude Nth America |
| 96NI | NICKEL - Physical |
| 96PD | PALLADIUM - Physical |
| 96PT | PLATINUM - Physical |
| 96WTC | OIL - West Texas Crude |
| 96ZI | ZINC - Physical |
| 98AEX | Amsterdam Index |
| 98ATX | Austrian Traded Index (ATX) |
| 98BSESN | Bombay Sensitive 30 Index |
| 98BUX | Budapest Ertektoszde Reszvenyindexe (BUX) |
| 98BVSP | Brazil Bolsa de Valores de Sao Paulo BOVESPA |
| 98CAC | French CAC Index |
| 98CAN | Canadian Index |
| 98DAX | German DAX Index |
| 98DAXI | German DAXI Index |
| 98DJA | Dow Jones Composite Average |
| 98DOW | Dow Jones Index (Close) |
| 98ES50 | Euro Stoxx 50 Index |
| 98ESX | Euro 50 Index (AMEX) |
| 98FTSE30 | FTSE 30 Index |
| 98HSI | Hong Kong Stock Exchange |
| 98IBEX | Spain IBEX 35 Index |
| 98INX2 | CBOE Internet Index |
| 98JKS | Jakarta Composite Index |
| 98KLSE | Malaysia KLSE Index |
| 98KS11 | Korea Composite Stock Price Index |
| 98KSE | Karachi Stock Exchange 100 Index |
| 98MIB30 | Italian Index |
| 98MVL | Mini Value Line Index |
| 98MXX | Mexico IPC Indice de Precios y Cotizaciones |
| 98NASDAQ | NASDAQ Index |
| 98NZ10C | NZSX 10 Capital Index |
| 98NZ50 | NZSX 50 Index |
| 98NZMC | NZSX Midcap Index |
| 98NZSCG | NZSX Small Comp Gross Index |
| 98OMX | Swedish General Index |
| 98PSI | Philippines Stock Exchange Composite Index |
| 98PX50 | Prague Stock Exchange 50 Index |
| 98SETI | Stock Exchange of Thailand Composite Index D |
| 98SPC | S&P 500 Index |
| 98SPO | S&P 100 |
| 98SS1 | Singapore Straits Times Index |
| 98SSE180 | Shanghai All Ordinaries Index |
| 98SSMI | Swiss Market Index |
| 98TA25 | Tel Aviv Maof 25 Index |
| 98TOP | Tokyo Stock Price Index (TOPIX) |
| 98TSI2 | Japan Secondary Board Stock Index |
| 98TWII | Taiwan SE Weighted Index Delayed |
| 98TXM | Japan Midcap 400 Index |
| 98WIL5 | Wilshire 5000 Total Market Index |
| 98XU100 | Istanbul Stock Exchange National 100 Index |
For pricing details on SFE/Overseas Data feeds, please click here.
You can download a pdf which describes the Overseas Expanded Indices here.
Corporate Pricing Definitions
What is contained within the Corporate datafeed?
ASX
Closing price only.
UUT
Exit price + post distribution price (if provided by the fund).
Dividend
Dividend date paid by the listed ASX security + dividend amount.
Distribution
Distribution date paid by the Managed Fund + distribution amount.
Asset Allocation
Asset Allocation Date + 9 Asset classes Australian Shares, Cash, Direct Property, Australian Fixed Interest, International Fixed Interest, Listed Property, Mortgage, International Shares and Other. For both the ASX and Managed Funds.
What is an Investment Vehicle?
Is defined as any individual unit that uses any part of the data provided within the datafeed.
Units can include:
- SMSF (Self Managed Super Funds)
- Investment Portfolios
- Trusts
- DIY Funds
- Investments via a company
- Family Trusts
What is a user?
In determining which grouping a new user will fall into on any of BeyondInvest’s Managed Funds Price Lists, a user is defined as one of the following:
A person who presents reports to their clients, which have been produced from a software package that uses Managed Funds and/or ASX data to produce such reports. eg. Accountant; Super Fund’s Administrator; Financial Planner/Advisor, Superannuation Advisor, etc. These people may also undertake adding, manipulating or processing any data.
A person who adds and/or manipulates, processes Managed Funds and/or ASX data within a software package, produces reports from such software packages on behalf of other people. - eg Accountant’s assistants; Super Fund’s Administrator assistant; Para Planner to a Financial Planner/Advisor, Auditor.
Note: a person who ONLY supports the software package such as an IT person is not regarded as a user.
If there is any uncertainty when trying to determine the number of USERS, contact us to clarify.
The number of users must be multiplied by each individual cost outlined below eg. Daily ASX & UUT Prices @ $824 per user x 4 users = $3,296
General Questions
What support do you provide?
BeyondInvest provide support for Data related and/or charting questions during normal business
hours. Outside these hours support will be arranged by appointment only. Support is provided by e-mail and telephone.
| Support Hours |
| Monday | 9am - 5pm |
| Tuesday | 9am - 5pm |
| Wednesday | 9am - 5pm |
| Thursday | 9am - 5pm |
| Friday | 9am - 5pm |
We do not provide support for PC and/or non-charting software.
BeyondInvest have several support plan options available:
- A list frequently asked questions (FAQ) in our members area. This is available to all our clients free of charge.
- Annual support Plan: is mainly for Insight Trader users, but we will support other packages.
The Annual support plan offers unlimited e-mail and telephone support.
- Per-incident support: offers timed support and is charged per 5-minute block.
Please view our pricing pages for costs of our support packages.
Internet Downloader
Password & User ID is invalid or User ID & Password could not be recognized at the server
Check you have entered your User ID & Password correctly. Remember they are both Case sensitive. We recommend you enter your User Id then copy and paste it into the password fields.
If you still have difficulty, try logging into the website members section. If you are unable to do so please contact BeyondInvest to reset your password.