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Frequently Asked Questions

Welcome to the FAQ section of BeyondInvest’s website. Here you will be able to browse frequently asked questions from a variety of topics. Please click on each link below to show the answer. If you would like information on a particular topic, that you feel should be here, then please let us know.


Website

I cannot login to your website?

You will need to subscribe to one of BeyondInvest's services to become a member. Once you are a member you can login to our site using the Username and Password details that BeyondInvest provided when you first subscribed.

If you have forgotten your username and/or password then you can either:

  1. If you have the latest Internet Downloader (version 3.3 and above), Click Help->About to view your Username and Password
  2. Send us confirmation of your subscription, using this page. We will email you your login details if your subscription details match our records.
  3. Contact us during business hours, and we can give your details over the phone.

End of Day Data

What is End of Day (EOD) data?

End of Day means that the data is made available after the close of trading for that business day.

BeyondInvest has two End of Day data feeds

  1. Before Midnight: means that you collect the data after 7:30pm AEST on the same day.
  2. After Midnight: means that you collect the data after 12:00am AEST.

Click here to find out more about our pricing for Before and After Midnight.

What format and what Charting packages can you provide?

For charting, BeyondInvest End of Day data is provided in the following format:

Security CodeDateOpenHighLowCloseVolumeOpen Interest (optional)

The Charting package determines which formats are used for the field delimiter, date, prices and volume. We support the most popular Charting Packages including:

  • Insight Trader
  • Metastock
  • Quicken
  • Stex
  • Stock Easy
  • Stock Master
  • SuperCharts
  • CSV
  • Wen Professional Plus

If you require a specific format that is not listed here, or have a particular request, we would be happy to try and accomodate you. Please contact us for further information.

Are there any hidden fees that I need to know about?

There are no hidden fees charged by BeyondInvest. There is a once off administration fee of $27.50 that is payable on new subscriptions.

How do I collect my data?

BeyondInvest provides you with a software utility called the Internet Downloader. The Internet Downloader is provided free as part of your initial subscription. Once configured (instruction provided), the Internet Downloader automatically downloads your nominated data service onto your computer. If your Charting Package allows automated updating of its historical data, this becomes part of the automated download and update process, otherwise, you manually select the update process within your Charting Package.

Once I place an order if I am not happy can I have a refund?

BeyondInvest will only provide a refund for the unused portion of the End of Day data and support subscription excluding partial periods.

Do I have the option to add/change my subscription at any time?

You can make changes to your subscription at any time, simply contact us, and we will amend your subscription as requested. You may receive an adjustment for the unused portion of your current subscription. We can also pro-rata any additional payment, so as to coincide with your current renewal date.

I currently have a data provider and wish to come across to your company, how can I fill the gap in my history?

BeyondInvest can commence your subscription from the date of when you finished your previous subscription. If the gap in your history is more than 3 months, we can provide you with a Historical Data CD. The cost for the Historical Data will depend on the size of the gap.

Can I pay my account on a quarterly basis?

BeyondInvest allows you to renew your subscription on a quarterly basis if this is convenient for you, but a small Administration fee will apply. Call BeyondInvest on 03 9544 6200 to arrange this service.

Sydney Futures/Overseas Data Subscription

What is included in SFE/Overseas Data Subscription?

BeyondInvest has two SFE/Overseas Data feeds:

  • A limited Data Feed that contains Key SFE, Currencies, Commodities, Overseas Indices. This package comprises the following:

    CodeDescription
    92AUDAustralian Dollar
    92BPSBritish Pound Sterling
    92CDCanadian Dollar
    92EUREuro
    92JPJapanese Yen
    96GCGold Comex
    96SISilver Comex
    98CRBCRB Index
    98DJIDow Jones Industrial
    98DJTDow Jones Transport
    98DJUDow Jones Utility
    98FT1FTSE 100
    98NASNasdaq Composite
    98NI2Nikkei 225
    98SP5Standard & Poor 500 Composite
    98TYX30 Year Treasury Bond
    84SPI2Share Price Index 200
    84SPN2Share Price Index 200 - Night Contract
    84DB9090 Day Bank Bills
    84YB33 Year Bond
    84YB1010 Year Bond

  • The full Data Feed contains the items listed above, as well as the following:

    CodeDescription
    92AUDCADAUSTRALIAN $ / CANADIAN$
    92AUDCHFAUSTRALIAN $ / SWISS FRANC
    92AUDEURAUSTRALIAN $ / EURO
    92AUDGBPAUSTRALIAN $ / BRITISH POUND
    92AUDJPYAUSTRALIAN $ / JAPANESE YEN
    92AUDNZDAUSTRALIAN $ / NZ$
    92CHFSWISS FRANC / US DOLLAR
    92CHFEURSWISS FRANC / EURO
    92CHFJPYSWISS FRANC / JAPANESE YEN
    92EURAUDEURO / AUSTRALIAN $
    92EURCHFEURO / SWISS FRANC
    92EURGBPEURO / BRITISH POUND
    92EURJPYEURO / JAPANESE YEN
    92GBPAUDBRITISH POUND / AUSTRALIAN $
    92GBPCHFBRITISH POUND / SWISS FRANC
    92GBPEURBRITISH POUND / EURO
    92GBPJPYBRITISH POUND / JAPANESE YEN
    92HKDHONG KONG $ / US DOLLAR
    92JPYCHFJAPANESE YEN / SWISS FRANC
    92JPYEURJAPANESE YEN / EURO
    92KRWSOUTH KOREAN WON / US DOLLAR
    92MYRMALAYSIAN RINGITT / US DOLLAR
    92NOKNORWEGIAN KRONE / US DOLLAR
    92NZDNZ $ / US DOLLAR
    92SEKSWEDISH KRONA / US DOLLAR
    92SGDSINGAPORE DOLLAR / US DOLLAR
    92THBTHAI BHART (BAHT) / US DOLLAR
    92ZARSOUTH AFRICAN RAND / US DOLLAR
    92ZARJPYSOUTH AFRICAN RAND / JAPANESE YEN
    94ADAustralian Dollar Futures Current
    94BDLBund Futures Current
    94BOSoybean Oil Futures Current
    94BPBritish Pound Futures Current
    94CCorn Futures Current
    94CCCocoa Futures Current
    94CDCanadian Dollar Futures
    94CLCrude Oil Futures Current
    94CTCotton Futures Current
    94DJDow Jones Futures
    94DXUS Dollar Index Current
    94ESE Mini S&P Futures
    94FCFeeder Cattle Futures Current
    94FCHCAC Futures Current
    94FDXDAX Futures
    94FFIFTSE 100 Futures
    94FLGLong Guilt Futures Current
    94FSSUK Short Stirling Futures
    94FVUS 5 Year Futures Current
    94HGCopper Futures Current
    94HOHeating Oil Futures Current
    94HSIHang Seng Futures
    94HUUnleaded Gas Futures Current
    94JYJapanese Yen Futures Current
    94KCCoffee Futures Current
    94LBLumber Futures Current
    94LCLive Cattle Futures Current
    94LHLean Hogs Futures Current
    94MVMini Val Line Current Contract
    94NDNASDAQ Futures
    94NGNatural Gas Futures Current
    94OOats Futures Current
    94OJOrange Juice Futures Current
    94PAPalladium Futures Current
    94PBPork Bellies Futures Current
    94PLPlatinum Futures Current
    94RRRough Rice Current
    94SSoybeans Futures Current
    94SBSugar #11 Futures Current
    94SFSwiss Franc Futures Current
    94SISilver Futures Current
    94SJBJapanese 10Yr Bond (SIMEX)
    94SMSoymeal Futures Current
    94SPS&P 500 Futures
    94SSINIKKEI Futures (LIFFE)
    94TUUS 2 Year Futures Current
    94TYUS T Note Futures Current
    94UROEuro FX Futures Current
    94USUS T Bond Futures Current
    94WWheat Futures Current
    96BRTOIL - Brent Crude Nth America
    96NINICKEL - Physical
    96PDPALLADIUM - Physical
    96PTPLATINUM - Physical
    96WTCOIL - West Texas Crude
    96ZIZINC - Physical
    98AEXAmsterdam Index
    98ATXAustrian Traded Index (ATX)
    98BSESNBombay Sensitive 30 Index
    98BUXBudapest Ertektoszde Reszvenyindexe (BUX)
    98BVSPBrazil Bolsa de Valores de Sao Paulo BOVESPA
    98CACFrench CAC Index
    98CANCanadian Index
    98DAXGerman DAX Index
    98DAXIGerman DAXI Index
    98DJADow Jones Composite Average
    98DOWDow Jones Index (Close)
    98ES50Euro Stoxx 50 Index
    98ESXEuro 50 Index (AMEX)
    98FTSE30FTSE 30 Index
    98HSIHong Kong Stock Exchange
    98IBEXSpain IBEX 35 Index
    98INX2CBOE Internet Index
    98JKSJakarta Composite Index
    98KLSEMalaysia KLSE Index
    98KS11Korea Composite Stock Price Index
    98KSEKarachi Stock Exchange 100 Index
    98MIB30Italian Index
    98MVLMini Value Line Index
    98MXXMexico IPC Indice de Precios y Cotizaciones
    98NASDAQNASDAQ Index
    98NZ10CNZSX 10 Capital Index
    98NZ50NZSX 50 Index
    98NZMCNZSX Midcap Index
    98NZSCGNZSX Small Comp Gross Index
    98OMXSwedish General Index
    98PSIPhilippines Stock Exchange Composite Index
    98PX50Prague Stock Exchange 50 Index
    98SETIStock Exchange of Thailand Composite Index D
    98SPCS&P 500 Index
    98SPOS&P 100
    98SS1Singapore Straits Times Index
    98SSE180Shanghai All Ordinaries Index
    98SSMISwiss Market Index
    98TA25Tel Aviv Maof 25 Index
    98TOPTokyo Stock Price Index (TOPIX)
    98TSI2Japan Secondary Board Stock Index
    98TWIITaiwan SE Weighted Index Delayed
    98TXMJapan Midcap 400 Index
    98WIL5Wilshire 5000 Total Market Index
    98XU100Istanbul Stock Exchange National 100 Index

For pricing details on SFE/Overseas Data feeds, please click here. You can download a pdf which describes the Overseas Expanded Indices here.

Corporate Pricing Definitions

What is contained within the Corporate datafeed?

ASX

Closing price only.

UUT

Exit price + post distribution price (if provided by the fund).

Dividend

Dividend date paid by the listed ASX security + dividend amount.

Distribution

Distribution date paid by the Managed Fund + distribution amount.

Asset Allocation

Asset Allocation Date + 9 Asset classes Australian Shares, Cash, Direct Property, Australian Fixed Interest, International Fixed Interest, Listed Property, Mortgage, International Shares and Other. For both the ASX and Managed Funds.

What is an Investment Vehicle?

Is defined as any individual unit that uses any part of the data provided within the datafeed.

Units can include:

  • SMSF (Self Managed Super Funds)
  • Investment Portfolios
  • Trusts
  • DIY Funds
  • Investments via a company
  • Family Trusts

What is a user?

In determining which grouping a new user will fall into on any of BeyondInvest’s Managed Funds Price Lists, a user is defined as one of the following:

A person who presents reports to their clients, which have been produced from a software package that uses Managed Funds and/or ASX data to produce such reports. eg. Accountant; Super Fund’s Administrator; Financial Planner/Advisor, Superannuation Advisor, etc. These people may also undertake adding, manipulating or processing any data.

A person who adds and/or manipulates, processes Managed Funds and/or ASX data within a software package, produces reports from such software packages on behalf of other people. - eg Accountant’s assistants; Super Fund’s Administrator assistant; Para Planner to a Financial Planner/Advisor, Auditor.

Note: a person who ONLY supports the software package such as an IT person is not regarded as a user.

If there is any uncertainty when trying to determine the number of USERS, contact us to clarify.

The number of users must be multiplied by each individual cost outlined below eg. Daily ASX & UUT Prices @ $824 per user x 4 users = $3,296

General Questions

What support do you provide?

BeyondInvest provide support for Data related and/or charting questions during normal business hours. Outside these hours support will be arranged by appointment only. Support is provided by e-mail and telephone.

Support Hours
Monday9am - 5pm
Tuesday9am - 5pm
Wednesday9am - 5pm
Thursday9am - 5pm
Friday9am - 5pm

We do not provide support for PC and/or non-charting software.

BeyondInvest have several support plan options available:

  • A list frequently asked questions (FAQ) in our members area. This is available to all our clients free of charge.
  • Annual support Plan: is mainly for Insight Trader users, but we will support other packages. The Annual support plan offers unlimited e-mail and telephone support.
  • Per-incident support: offers timed support and is charged per 5-minute block.

Please view our pricing pages for costs of our support packages.

Internet Downloader

Password & User ID is invalid or User ID & Password could not be recognized at the server

Check you have entered your User ID & Password correctly. Remember they are both Case sensitive. We recommend you enter your User Id then copy and paste it into the password fields.

If you still have difficulty, try logging into the website members section. If you are unable to do so please contact BeyondInvest to reset your password.

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